If you have goods to return to Jacques, please complete the ‘Return Material Authorisation (RMA) Form’ below. Completing all the required fields will give us the necessary information to quickly and efficiently process your service request.
Please note: American Express and Diners Club are not accepted, payment must be via Mastercard or Visa.
Once you have completed and submitted the RMA form, you will receive an email giving you further instructions for their return. Ensure you include a copy of your RMA email with the returned goods. Goods returned without the required paperwork cannot be processed.
Ensure you include PO number for the required work. Forms submitted without a PO number will delay Jacques repairs.
REQUEST FOR QUOTE
If you require a quote prior to the commencement of repair work, there will be a $75 upfront fee. This fee is payable by credit card before the RMA can be submitted. This fee will be deducted from the total amount of the repair charges when invoiced.
TIME FRAME FOR REPAIRS
There is typically a two week turnaround from the time we receive your goods (with correctly completed RMA form) to the completion of the repair work.