If you have goods to return to Jacques, please complete the ‘Return Material Authorisation (RMA) Form’ below. Completing all the required fields will give us the necessary information to quickly and efficiently process your service request. 

Please note: American Express and Diners Club are not accepted, payment must be via Mastercard or Visa.

RMA PROCESS

Once you have completed and submitted the RMA form, you will receive an email giving you further instructions for their return. Ensure you include a copy of your RMA email with the returned goods. Goods returned without the required paperwork cannot be processed.

Ensure you include PO number for the required work. Forms submitted without a PO number will delay Jacques repairs. 

REQUEST FOR QUOTE

If you require a quote prior to the commencement of repair work, there will be a $75 upfront fee. This fee is payable by credit card before the RMA can be submitted. This fee will be deducted from the total amount of the repair charges when invoiced.

TIME FRAME FOR REPAIRS

There is typically a two week turnaround from the time we receive your goods (with correctly completed RMA form) to the completion of the repair work.

Please fill out the following information:

Quotes required will incur a $75 fee. You will be required to complete payment via credit card prior to submitting this form. This fee will be deducted from the final charges if the work is undertaken.
Fill out the product information.
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RMA Quote Fee Payment

You have chosen to request a quote before commencing work which incurs a $75 fee. Please enter your credit card details below:

Merchant Details
Merchant Name: JACQUES TECHNOLOGIES PTY. LTD.
ABN: 48074448712
Address: PO Box 3542 South Brisbane BC QLD 4101
Email Address: accounts@jacques.com.au
Phone: 07 3868400
Fax: 07 38441078
  1. Call 1300 885 175
  2. Jacques Biller Code is: 205351
  3. Your reference number is your Jacques Invoice Number