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TECHNICAL SUPPORT

Support when and how you need it.

Jacques is committed to providing our customers with the help and support they require. Support when and how you need it.

Jacques is committed to providing our customers with the help and support they require. Support when and how you need it.

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TECHNICAL SUPPORT

PHONE SUPPORT | KNOWLEDGE BASE | DOCUMENTATION | FAQ’s

Lodge a Support Ticket via our Service Portal for technical support. Our technicians can then respond to your Support Ticket via phone or email already equipped with information about your site and problem to ultimately resolve your issue in a timely fashion.

Via the Service Portal you can also gain access to our Knowledge Base including answers to FAQ’s, our latest documentation, software downloads and video tutorials for your reference.

Learn how to lodge a support ticket by watching the video.

Jacques technician onsite

TECHNICIAN ONSITE

To request a technician onsite, please complete the Request a Technician Onsite form and we can arrange for the next available technician to be onsite at a time that suits you.

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