To return goods for repair or warranty claim please complete the Return Material Authorisation (RMA) Form (below). Once you have completed and submitted the RMA form we will then have the necessary information to quickly and efficiently begin processing your repairs.
Please note a quote for repairs will incur a $90 fee. For all non-warranty repair requests, an admin fee of $20 applies. Payment can be done via Mastercard or Visa.
Once you have completed and submitted the RMA form, you will receive an email giving you further instructions for their return. Ensure you include a copy of your RMA email with the returned goods. Goods returned without the required paperwork cannot be processed.
Ensure you include PO number for the required work. Forms submitted without a PO number will delay Jacques repairs.
REQUEST FOR QUOTE
If you require a quote prior to the commencement of repair work, there will be a $90 upfront fee. This fee is payable by credit card or by approving this fee be added to a valid PO before the RMA can be submitted.
TIMEFRAME FOR REPAIRS
There is typically a two week turnaround from the time we receive your goods (with correctly completed RMA form) to the completion of the repair work.