A communication solution, built for corrections, built to last

DESIGNED to improve correctional facility security & inmate safety.

Critical to the management of secure facilities is 24-hour, real-time communication and surveillance. Jacques integrated IP communication system – designed for prisons and jails – provides facilities management with a highly reliable, integrated communication and monitoring system that offers staff, inmates and visitors security through communication.

The communication solution is highly flexible, customisable, reliable, and integrated to many leading security, building management, and CCTV systems to ensure a safe, secure, and cooperative prison environment.

The Jacques IP Communication System can be found in secure facilities around Australia and in prison projects in New Zealand, Malaysia, Indonesia, Afghanistan, Cyprus, South Africa, UAE, and Maldives.

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UNPARALLELLED security by communication

EXPLORE ADVANCED FEATURES

Audio volume trigger

The system provides threshold monitoring whereby a call is automatically connected or an alarm notification is activated, should a predetermined ambient noise level be exceeded at any configured intercom endpoint.

Remove extraneous noise for crystal-clear audio

Acoustic Echo Cancellation (AEC) software is a critical tool for improving the clarity and comprehension of monitored prison cell conversations. The software operates on audio streams obtained from the intercom device, eliminating unwanted background noise such as background music (BGM) from the IP Communication System. As the audio is streamed, the AEC samples it and removes any extraneous sounds, leaving only the cell conversation for clear, effortless operator monitoring.

Interference-free audio

An Acoustic Echo Cancellation (AEC) engine is a powerful solution for achieving clear, interference-free audio. When operated in full duplex mode, the engine effectively eliminates unwanted echoes and feedback caused by acoustic reflections, resulting in superior audio quality.

Silence persitant callers

With the ability to isolate calls from nuisance callers who persistently press the intercom call button, you can ensure warranted callers can get their call answered. Isolated calls can be manually deisolated or a global time-out can be configured.

Uninterrupted, reliable communication. GUARANTEED.

System Redundancy guarantees uninterrupted, reliable communication, minimizing the risk of system failure in critical environments such as prisons, police stations, and correction facilities. Our robust redundancy solution significantly reduces the likelihood of communication breakdowns and ensures that critical operations remain unaffected. By delivering continual, uncompromised communication, our solution provides peace of mind for organizations with mission-critical communication requirements.

Products designed for corrections

Fit-for-purpose, like no other

CELL INTERCOM TERMINALS

Intercom communication from prison cells to central control. Terminals with self-testing button functionality and background music streaming for entertainment. RUGGERED & vandal resistant with crystal clear audio. Ability for security to MONITOR cell audio. CALL RECORDING for all calls.

RUGGARD MASTER STATIONS

Make & receive intercom calls. Make live PA announcements. Trigger relays to open doors. Get system based alarms. RUGGERED TO WITHSTAND HIGH VOLUME USAGE.

FLEXIBLE PUBLIC ADDRESS

Multi-zone public address system provides announcement scheduling, alarms, evacuation warnings & music distribution. RUGGERED speakers. Use intercom terminals as part of any PA zone for complete audio coverage.

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Unparalleled

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AUTOMATED INTERCOM BUTTON TEST

The Jacques Self-Test Button (STB) – a call button that allows for remote testing of the push button mechanism, acoustics and data communications whereby diagnostic tests are logged and recorded on the system controller. Any tests reporting a test fail triggers an alarm within the system.

Technology driven operational efficiency. PATENTED TECHNOLOGY.

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ADVANCED CALL RECORDING

IF IT WAS SAID, WE RECORD IT

The system utilises smart recording whereby multiple audio streams are recorded and logged. Audio recording at each master station ensures all communication between intercom & master station is recorded. Recordings are tamper proof and can be accessed remotely with appropriate user access.

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SYSTEM HEALTH MONITORING

5 SECOND HEARTBEAT SIGNALS | ADVANCED logging & reporting

Cutting-edge diagnostic and health monitoring features that provide real-time, 24/7 reporting on over 320 critical events, including configuration, call activity, device health, system health, and faults. The system controller continuously sends heartbeat signals to endpoints every 5 seconds, providing immediate visibility into any potential issues and ensuring that problems are quickly detected and addressed. With advanced logging and reporting capabilities, the solution provides peace of mind for facilities with complex security requirements.

Knowledge is power.

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CONFIGURABLE EVENT TRIGGERS

“IF THIS, THEN THAT” SMART LOGIC

The system allows triggering events with intercom or system events such as CCTV switching, light control, door release, message announcement, night call diversion (based on time), and alarm scheduling.

AUTO-FORWARD TO EXTERNAL PHONE

The system is also capable of diverting an intercom call to an external phone under certain, configurable conditions.  For Example:  After hour calls from external intercom door station to phone number (remote police station door intercom called. Call is auto-forwarded to another manned police station via SIP trunk) Intercom call is forwarded to a patrolling security officer’s phone when they are away from their officer station (ie. the security officer master station is on remote).

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Intercom to World feature by Jacques

HAND IN HAND with leading security vendors

SEAMLESS INTEGRATION

Unparalleled

Prisoner welfare systems

Jacques prioritizes safety and security for all in correctional facilities, including staff, visitors, and inmates. Our PRISONER WELFARE COMMUNICATIONS systems promote secure communication while upholding human rights.

CELL TO CELL COMMUNICATION SYSTEM

Jacques’ Cell-to-Cell system enables solitary prisoners to communicate via intercom terminals in their cells. The system prioritises the well-being of maximum-security prisoners by providing safe, monitored communication. It supports secure facilities and governments in valuing prisoner human rights. The PC Master GUI manages Jacques’ Cell-to-Cell system, enabling administrators to connect any two inmates for manual or scheduled calls. Automated scheduling is done via JAS. The system alerts prisoners with a start announcement and allows them to cancel the call at any time. The call ends with an end announcement.

NON-CONTACT VISIT SYSTEM

Communication between prison visitors & inmates without any physical contact. Visitors and inmates communicate through glass/Perspex using intercom terminals (hands-free or handheld). All audio is recorded. Call booths can be monitored by the master control station.

CONTACT VISIT SYSTEM

Discreet surveillance of prisoner communication in communal areas. Monitor inmate conversations in designated areas that permit physical contact. Easily managed from a user-friendly graphical user interface (CV GUI) that facilitates covert monitoring, announcements & recording.

THE TRUE, INTEGRATED

IP COMMUNICATIONS SYSTEM

MUCH MORE THAN AN INTERCOM SYSTEM

Jacques critical-communication system for corrections supports inmate management, central control and monitoring, and visitor communication.

PRODUCT SPOTLIGHT

CORRECTIONS CONTROL CENTRE

Jacques PC Master station for correctional facility communication control
PC Master Station

PC MASTER STATION (PACKAGE)

  • 4th generation IP Master Station for complete call and PA functionality
  • Complete intercom call handling functions
  • Complete public address functionality
  • Alarm notifications including device state
  • Video from third party CCTV cameras
IP MASTER STATION

IP MASTER STATION

  • 4th generation IP master station, desktop audio interface for PA and call handling
  • Control inputs for push-to-talk, volume control & other functions
  • Supports attachment of USB handset (JHS-4000), USB headset* and gooseneck microphone

FEATURE - DYNAMIC PA ZONE ICON

  • Icons for PA zone calling
  • Create any number of icons and associate it to a virtual tag (PA group)
  • Multiple icons can be selected in toggle mode for dynamic PA calling

FEATURE - MAP PAGES

  • Unlimited map pages
  • Maps can be any background image or graphics
  • Maps can include icons for calling endpoints (eg. intercoms or help point units) or PA zones.

FEATURE - CALL CONTROL PANEL

Current Call Actions

  • Panel updates to show the current call action buttons depending on call state (and configuration) and can include Call Answer, Answer Next, Call End, Send Message and Announce.

Calls Waiting

  • Shows a list of calls waiting to be answered in order of call priority. Calls with a higher priority will jump the queue.

FEATURE - VISUALIZATION

  • Map, grid and database views
  • Upload multiple site maps to suit application/site
  • Customisable layout & functions to suit application requirements
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Our GLOBAL success

Explore our corrections projects

CORRECTIONS PROJECT REFERENCES

Adelaide Remand Centre, Afghanistan Prison (AF), Arthur Gorrie Correctional Centre, Auckland Region Women’s Corrections Facility (NZ), Barwon Prison, Baxter Detention Centre, Bentong Prison (MY), Capricornia Correctional Centre, Casuarina Prison, Christchurch Men’s Correctional Centre, Clarence Correctional Centre, Dillwynia Correctional Centre, Dubai Central Prison (UAE), Eastern Goldfields Regional Prison, Ijok Prison (MY), Johor Bahru Prison (MY), Lidcombe Juvenile Justice Centre, Limbang Prison (MY), Long Bay Correctional Centre, Lotus Glen Correctional Centre, Mary Hutchinson Womens Prison, Maryborough Correctional Centre, Melaka Prison (MY), Northland Region Corrections Facility (NZ), Northern Territory Prison, Orana Juvenile Justice Correctional Centre, Paparua Remand Centre, Paparua Youth Unit Remand, Parklea Correctional Centre, Penang Prison (MY), Perlis Prison (MY), Pontville Immigration Detention Centre, Ravenhall Prison, Risdon Prison, Rimutaka Correction Centre (NZ), Seberang Perai Prison (MY), South-East Queensland Correctional Precinct, Southport Watchhouse, Sungai Buloh Prison (MY), Townsville/Cleveland Youth Detention Centre, Trengganu Prison (MY), Wacol Youth Detention Centre, Wiri Prison (NZ), Wolston Men’s Prison, Wolston Woman’s (SEQW) Correctional Centre, Woodford Correctional Centre, Yongah Hill Immigration Detention Centre, Youth Justice Facility Auckland

Large Prison, Malaysia
A large prison in Malaysia required a Jacques secure facilities solution to facilitate cell communication, non-contact visits, and public address across the site. The...
Clarence Correctional Centre
Clarence Correctional Centre is our largest Secure Facilities project yet. Jacques worked with Saab Australia on this project integrating via High Level Interface (HLI)...
Correctional Facility, South Africa
One of the key benefits of selecting a Jacques system is flexibility – in design and architecture. Jacques first project in South Africa was a correctional facility...
Prison, Afghanistan
A prison in Afghanistan approached Jacques with the requirement of a robust and secure visitor management system. As part of the security requirements, the prison...
Prison, Brunei
Jacques have an established reputation of advanced monitoring systems – well suited for environments with contact and non-contact visitor areas. The ability to covertly...

POLICE STATIONS

Jacques’ comprehensive security system is the perfect solution for police stations of all sizes, offering seamless integration with CCTV and access control systems, along with audio communication capabilities. This state-of-the-art system ensures a complete security package, enabling 24/7 audio streaming for recording purposes. Designed to withstand the harsh conditions of police station environments, our user-friendly intercom terminals allow for hands-free operation once a call is connected. Upgrade your police station’s security with Jacques and experience enhanced safety like never before.

HOLDING CELL INTERCOM TERMINALS | ACCESS CONTROL | CCTV | RECORDING

POLICE STATION PROJECT REFERENCES

Arlaparra Police Station . Brisbane Police Headquarters & Watch House . Charlotte St Police Station . Dutton Park Police . Fortitude Valley Police Station . Hervey Bay Police Station .  Kalgoorlie Courthouse . Mareeba Watch House & Police Station . Murray Bridge Police Station . Newcastle Police Station . Perth CBD Courthouse . Roebourne Police & Court House . Sandgate Police Station . Southport Police Station . Toowoomba Police Station . Doomadgee Police Station . Wyong Police Station . Kowanyama Police Station plus many more

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CORRECTIVE FACILITIES & YOUTH JUSTICE

The Jacques intercom & public address solution is specifically designed to meet the unique communication needs of corrective and rehabilitation facilities. With reliable intercom terminals connecting recreation, communal and bedrooms to security control, our system ensures efficient communication. Our integrated public address solution is  multi-zone, providing user control over broadcast areas. Announcement scheduling, alarms, evacuation warnings and music distribution are all available via the PA system.

Safety is further enhanced with system integration to CCTV providing 24 hour audio-visual monitoring whereby the intercom system monitors noise thresholds, and can alert security officers or connect a call if a threshold is reached.

ADVANCED PUBLIC ADDRESS | AUDIO THRESHOLD MONITORING | INTERCOM | ACCESS CONTROL

CORRECTIVE FACILITIES PROJECT REFERENCES

Acmena Juvenile Justice Correctional Centre . ACT Youth Detention Centre . Bidura Juvenile Justice Correctional Centre . Brisbane Youth Detention Centre . Cavan Youth Correction Centre . Cessnock Juvenile Justice Correctional Centre . Cobbham Juvenile Justice Correctional Centre . Lidcombe Juvenile Justice Centre . Orana Juvenile Justice Correctional Centre . Reiby Juvenile Justice Centre . Townsville/Cleveland Youth Detention Centre . Wacol Youth Detention Centre . Youth Justice Facility Auckland plus many more

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