Jacques is committed to providing our customers with the help and support they require in the areas outlined below.

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TECHNICAL SUPPORT

PHONE SUPPORT | KNOWLEDGE BASE | DOCUMENTATION | FAQ’s

Lodge a Support Ticket via our Service Portal for technical support. Our technicians can then respond to your Support Ticket via phone or email already equipped with information about your site and problem to ultimately resolve your issue in a timely fashion.

Via the Service Portal you can also gain access to our Knowledge Base including answers to FAQ’s, our latest documentation, software downloads and video tutorials for your reference. 

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RETURNS & REPAIRS

ITEMS FOR REPAIR | WARRANTY CLAIMS

To return goods for repair or warranty claim please complete the Return Material Authorisation (RMA) Form. Once you have completed and submitted the RMA form we will then have the necessary information to quickly and efficiently begin processing your repairs.

Please note a quote for repairs will incur a $75 fee that will be deducted from the final invoice should the work be completed.

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TECHNICIAN ONSITE

REQUEST A TECHNICIAN 

To request a technician onsite, please complete the Request a Technician Onsite form and we can arrange for the next available technician to be onsite at a time that suits you.

BROCHURE LIBRARY

Find all of our brochures here in our brochure library including our product catalogue, system brochures and whitepapers.

Product Catalogue cover

PRODUCT CATALOGUE

Jacques Corporate Brochure

CORPORATE BROCHURE

VIDEO INTERCOM SYSTEM BROCHURE

Jacques High Level Interface Brochure

HIGH LEVEL INTERFACE BROCHURE

Jacques Secure Facilities IP Communication System Whitepaper

SECURE FACILITIES – PRISONS & CORRECTIONAL FACILITIES WHITEPAPER

Jacques Commercial IP Communication System Whitepaper

COMMERCIAL WHITEPAPER

Jacques Industrial IP Communication System Whitepaper

INDUSTRIAL WHITEPAPER

Jacques Residential IP Communication System Whitepaper

RESIDENTIAL WHITEPAPER

Jacques Community Housing IP Communication System Whitepaper

COMMUNITY HOUSING WHITEPAPER

Jacques Health IP Communication system whitepaper

HEALTH WHITEPAPER

Jacques School IP Communication System whitepaper

SCHOOL WHITEPAPER

Jacques Public Safety IP Communication System Whitepaper

PUBLIC SAFETY WHITEPAPER

Jacques IP Emergency Help Point Unit Whitepaper

HELP POINT UNITS EMERGENCY COMMUNICATION SYSTEM WHITEPAPER

Transport communication white paper cover

TRANSPORT WHITEPAPER

Police Stations communication system brochure cover

POLICE STATIONS WHITEPAPER

JSD-0104-(SIP-Brochure)

SIP BROCHURE

Public address communication system brochure cover

PUBLIC ADDRESS SYSTEM BROCHURE

SCHOOL SYSTEM BROCHURE

Commercial communication system brochure cover

COMMERCIAL SYSTEM BROCHURE

LOOKING FOR TECHNICAL DOCUMENTATION?

Find a range of Jacques technical documentation in our Support Portal. Documents such as configuration manuals, product manuals and user guides can be found in the Portal. Simply create an account for access to these documents as well as our FAQ and knowledge base.