Jacques is committed to providing our customers with the help and support they require in the areas outlined below.
PHONE SUPPORT | KNOWLEDGE BASE | DOCUMENTATION | FAQ’s
Lodge a Support Ticket via our Service Portal for technical support. Our technicians can then respond to your Support Ticket via phone or email already equipped with information about your site and problem to ultimately resolve your issue in a timely fashion.
Via the Service Portal you can also gain access to our Knowledge Base including answers to FAQ’s, our latest documentation, software downloads and video tutorials for your reference.
RETURNS & REPAIRS
ITEMS FOR REPAIR | WARRANTY CLAIMS
To return goods for repair or warranty claim please complete the Return Material Authorisation (RMA) Form. Once you have completed and submitted the RMA form we will then have the necessary information to quickly and efficiently begin processing your repairs.
Please note a quote for repairs will incur a $75 fee that will be deducted from the final invoice should the work be completed.
REQUEST A TECHNICIAN
To request a technician onsite, please complete the Request a Technician Onsite form and we can arrange for the next available technician to be onsite at a time that suits you.
Find all of our brochures here in our brochure library including our product catalogue, system brochures and whitepapers.
LOOKING FOR TECHNICAL DOCUMENTATION?
Find a range of Jacques technical documentation in our Support Portal. Documents such as configuration manuals, product manuals and user guides can be found in the Portal. Simply create an account for access to these documents as well as our FAQ and knowledge base.