Jacques is committed to providing our customers with the help and support they require in the areas outlined below.
PHONE SUPPORT | KNOWLEDGE BASE | DOCUMENTATION | FAQ’s
Lodge a Support Ticket via our Service Portal for technical support. Our technicians can then respond to your Support Ticket via phone or email already equipped with information about your site and problem to ultimately resolve your issue in a timely fashion.
Via the Service Portal you can also gain access to our Knowledge Base including answers to FAQ’s, our latest documentation, software downloads and video tutorials for your reference.
RETURNS & REPAIRS
ITEMS FOR REPAIR | WARRANTY CLAIMS
To return goods for repair or warranty claim please complete the Return Material Authorisation (RMA) Form. Once you have completed and submitted the RMA form we will then have the necessary information to quickly and efficiently begin processing your repairs.
Please note a quote for repairs will incur a $75 fee that will be deducted from the final invoice should the work be completed.
REQUEST A TECHNICIAN
To request a technician onsite, please complete the Request a Technician Onsite form and we can arrange for the next available technician to be onsite at a time that suits you.
HOW TO LODGE A SUPPORT TICKET
This is a step-by-step video tutorial on how to lodge a support ticket via the Jacques Support Portal. This video also includes instructions on how to sign up for a Support Portal account.
IPARTNA TRAINING PROGRAM
IPartna is an online training platform by Jacques Technologies. Jacques provides you with a comprehensive online training platform offering courses across both our 650 and 550 series systems; introduction through to system configuration. Courses include step-by-step instruction, video tutorials, documentation and brochures as content. Following the completion of the online modules, a one day course at Jacques head office is offered to facilitate further learning and can be specifically tailored to suit any upcoming project requirements.
Join the IPartna program and get accredited with Jacques today.
LOOKING FOR TECHNICAL DOCUMENTATION?
Find a range of Jacques technical documentation in our Support Portal. Documents such as configuration manuals, product manuals and user guides can be found in the Portal. Simply create an account for access to these documents as well as our FAQ and knowledge base.
LOOKING FOR BROCHURES?
Jacques library lets you browse through a range of brochures including various market streams, project references, and our distributor brochure.
PRODUCT LIFE CYCLE MANAGEMENT
Protecting your investment in Jacques products is one of our top priorities. At Jacques, we strive to manufacture our products to the highest standards to ensure their longevity exceeds 15 years. As we develop new products to meet the expanding and changing needs of our customers, older products will gradually be updated or replaced.
Jacques life cycle management plan ensures our customers foresee the potential product evolution and prepare for product replacement without impacting current business activities.