Smart, safe cities

Improving livability in city councils, urban precincts, car parks & more

Jacques Smart Safe City solution provides INTELLIGENT COMMUNICATION to ensure the public remains safe and informed. INTEGRATION to CCTV and other security systems, ensures a smart approach to community safety.

Public safety across cities is an important priority to councils and state governments. Convenient, reliable access to emergency communications allows for the access to help and assistance should it be required in the case of an emergency. Similarly, emergency mass communication systems are required by security and infrastructure operators in the case of an emergency, threat or danger that may impact on the safety of residents and visitors as well as the public spaces, infrastructure, and transport networks they occupy.

DOWNLOAD PUBLIC SAFETY SYSTEM BROCHURE >

DOWNLOAD HELP POINT UNITS BROCHURE >

EXPLORE THE TECHNOLOGY >

Explore smart, safe city products & features

Integrated for security & assistance when needed

Multizone public address

Communicate live and clearly across a city precinct or select areas at the touch of a button. Flexible PA zoning allows for the grouping of one, any or all zones to ensure the message is received by the intended recipients, without disrupting other zones. With the ability to pre-record common announcements for repetitive, on-demand usage saves time.

DOWNLOAD PUBLIC ADDRESS BROCHURE >

Multi-site monitoring

Our intelligent system architecture, coupled with third party system integration, provides a comprehensive solution for multisite monitoring from a centralized location. City monitoring centers can effortlessly monitor areas visually and audibly through our unified and integrated system. Enhance your situational understanding by simultaneously viewing associated CCTV footage while monitoring HPU audio. Experience the power of seamless monitoring with our advanced technology.

LEARN MORE ABOUT OUT TECHNOLOGY & ARCHITECTURE >

Configurable relay modules

Configurable relay modules exist on intercom terminals & help point units to activate external equipment – control doors, boom gates, lights or signal CCTV camera presets.

Announcement scheduling

Plan and schedule announcements and tones for automatic play utilising our calendar-based interface. With the flexibility to set up simple or detailed announcement files and have them play at specific times throughout the year and across city parameters. Announcement scheduling can aid in public safety notifications or to remind the public of intended or prohibited behaviours.

“Skateboarding in the mall is prohibited”

Integration that exceeds the competition

Compatible & integrated.

The complete security solution

  • Integrated with other security systems for a complete security solution.
  • Integration via high level interface (HLI) for efficiency & reliability.
  • Integration via OPC
  • ONVIF compatible
  • No need to added hardware for our system to communicate & interact with to another.
  • Integrate with building & security management systems, CCTV, access control & digital phone systems.
  • Backwards compatibility ensures our multi-generational systems operate in harsh environments for decades.
  • We offer our software development kit to others to ensure compatibility with third party systems.

VIEW INTEGRATION PRODUCTS >

DOWNLOAD HIGH LEVEL INTERFACE BROCHURE >

Security & communication as one for public safety

Products designed for safe cities

Flexible IP public address

Jacques IP PA system offers unmatched scalability and configuration options. Seamlessly integrated within our IP Communications System, it combines with our intercom and help point unit systems to enable limitless expansion possibilities. Utilizing the power of an IP network, our system provides complete flexibility, allowing dynamic grouping of PA zones without any limitations. This empowers users to design site-specific PA systems, ensuring comprehensive audio coverage across buildings, areas, and precincts. With a state-of-the-art digital signal processor, users have full control over the PA system, effortlessly broadcasting background music to selected zones while making precise announcements to others.

DOWNLOAD PUBLIC ADDRESS SYSTEM BROCHURE >

Master station control

Master stations in the system allow users to make live public address announcements, trigger pre-recorded announcements as well as make/receive intercom calls. Added benefit of maps & emergency messages exist in PC Master station. There is a PA master station suitable for your school requirements.

IP help point units

Help Point Units (HPUs), the ultimate solution for environments prioritizing public safety. These user-friendly and reliable IP call points are designed to withstand weather & harsh outdoor environments, ensuring robust and seamless communication. With one or two button calling, simply press the call button to connect with central control. Our HPUs are available with emergency or dual emergency and information buttons, catering to situations where additional assistance may be required. Equipped with configurable relays, these units effortlessly control lighting, duress alarms, CCTV, or gate systems commonly found in public safety and transport environments.

DOWNLOAD HELP POINT UNIT BROCHURE>

ACCESSIBILITY

In public spaces, ensuring accessibility to audible, visual, and mobility features within intercom and public address systems is paramount. Compliance with the Disability Discrimination Act 1992 (DDA) mandates equal access for all individuals, regardless of disability. Jacques integrated communication solutions prioritize inclusivity, offering products designed to accommodate diverse needs. Across various sectors, including healthcare, accessibility enhances safety, security, and customer confidence. Jacques’ solutions cater to those with mobility, auditory, or visual impairments, ensuring everyone can easily access assistance.

Customisation options, from visual signage to product adaptations to engineering services relating to induction loop amplifier inclusions guarantee a comprehensive and tailored communication solution. With Jacques, healthcare precincts and hospitals uphold accessibility standards, fostering a supportive and inclusive environment for all.

DOWNLOAD ACCESSIBLE SOLUTION BROCHURE >

Our global success. Explore project references.

Smart, safe city projects

Adelaide Shopping Centre BCC Community Gardens Blacktown City Council  Brisbane City Council Bukit Bingtang City Centre, MY Bus Rapit Transit (BRT) Sunway, MY Casey Central Shopping Centre City Safe, Queen Street Mall Coles Head Office Dubai Mall, UAE East Ledang, MY Frankston Aquatic Center Funan Mall, SG Goodwill Bridge IKEA Johor Bahru, MY IKEA Mytown KL, MY Ipswich City Council Kawana Shopping Centre Kings Park Kuala Lumpur City Centre Park, MY Kurilpa Bridge Brisbane Liverpool Catholic Club Mall of Oman, OM Melbourne Convention Centre National Gallery of Victoria Pacific Fair Shopping Centre Parramatta Council Riverwalk (Brisbane) Robelle Domain Robina Town Centre Roma Street Parklands Southbank Parklands Taronga Zoo Wellington City Council

Abu Dhabi Midfield Airport Terminal
Building a safer, smarter passenger experience at Abu Dhabi’s Midfield Terminal Abu Dhabi’s Midfield Terminal is a flagship development aligned to the emirate’s 2030...
Adelaide Street tunnel
A major milestone in Brisbane’s public transport network has just gone live. The Adelaide Street tunnel, part of Brisbane City Council’s Brisbane Metro project,...
Goodwill Bridge
The Goodwill Bridge in Brisbane is more than just a pedestrian crossing—it’s a vital link between Brisbane’s South Bank and the QUT Gardens Point campus, used daily by...
Neville Bonner Bridge
Brisbane’s newest pedestrian bridge, the Neville Bonner Bridge, isn’t just a visually stunning addition to the city skyline—it’s also a critical piece of infrastructure...
Robelle Domain, Ipswich
The perfect place to cool off on a hot Ipswich day, Orion Lagoon at Springfield offers a huge water playground, free to the public. The Orion Lagoon encompassing a...
Parramatta City Council
Parramatta City Council offers several multi-level car parks across the 84 square kilometres spanning across suburbs in Greater Western Sydney. As part of a recent...
Brisbane Busway
During peak hour at Brisbane Busways busiest interchange, approximately one bus passes through every 12 seconds, totalling 294 busses every hour. The Brisbane Busway...
Ipswich City Council
Ipswich City Council operates one of the largest public safety facilities in Australia. The Safe City program aims to create a safe environment within the city for...
Brisbane City Council
The Queen Street and Fortitude Valley Malls are some Brisbane’s busiest public venues, attracting diverse crowds day and night, 7 days a week. With over 26 million...
South Bank Parklands
South Bank Parklands is part of Brisbane’s cultural precinct located along Brisbane river. This 17-hectare parkland precinct comprises 20 landscaped areas, the iconic...
Carparks

The Jacques system offers enhanced safety and security for car parks, featuring help point units, public address and intercom stations that can be seamlessly integrated into ticketing machines and boom gate bollards. Whether it’s a late night at the office or a shopping spree that extends into the evening, patrons can navigate the car park with peace of mind, knowing that assistance is just a button press away.

City councils

Many city councils operate programs aimed at ensuring public safety in the city’s public spaces and limiting crime. Councils typically operate a central monitoring facility 7 days a week, 24 hours a day observing and interacting with hundreds of CCTV cameras across cities. Working seamlessly alongside these CCTV systems is the Jacques IP Communication System featuring public address, intercom and help point units allowing for security officers at central control to verbally communicate with an individual or the masses while viewing live camera footage.

Shopping malls

The use of a Jacques IP intercom and public address (PA) system in a shopping centre environment provides centre management with an efficient communication tool. With a Shopping Centre PA system, you get a flexible and easy-to-use platform for message dissemination and broadcasting, accompanied by excellent audio quality. Operating via an IP network allows for complete flexibility, enabling dynamic grouping of PA zones without any limitations. Centre management can effortlessly broadcast live or pre-recorded public address announcements to all or specific zones.

The Jacques Announcement Scheduler software enables the delivery of scheduled announcements and tones, offering convenience to centre management even outside of normal business hours. Additionally, a Jacques communications system contributes to the safety of individuals within a shopping centre by integrating communication with ticket booth intercoms, boom gate intercoms, and car park help point units to a central security control. Experience reliable communication, enhanced safety, and efficient management with Jacques IP intercom and PA systems in shopping centres.

Parks & Public Spaces

Integrating advanced security solutions in parks and public spaces provides comprehensive audio and visual monitoring capabilities for enhanced safety. Jacques’ innovative solution encompasses help and emergency call points, access intercom terminals, and public address systems, seamlessly integrating with CCTV and access control systems. Empowering security teams, our integrated solutions ensure a secure environment for everyone.

Bridges & Walkways

Integrating cutting-edge security measures on bridges & walkways ensures comprehensive audio and visual monitoring capabilities, maximizing public safety. Intercom terminals designed for harsh outdoor locations like bridges & seamless integrating with CCTV ensures safety. Users can quickly and easily call for help or report emergencies, providing a sense of security for pedestrians, cyclists and motorists alike. Jacques intercom terminals or our “design-your-own” bollard intecom units are ideal for security on bridges & walkways.

Download  resources & brochures

Everything you need to know about a Jacques IP communication solution for smart, safe & livable cities.

PUBLIC SAFETY SYSTEM BROCHURE >

PUBLIC SAFETY WHITEPAPER >

PUBLIC SAFETY FOR CITY COUNCILS CASE STUDY >

PUBLIC ADDRESS BROCHURE >

ACCESSIBLE SOLUTION BROCHURE >

HELP POINT UNIT WHITEPAPER >

DIAGNOSTICS & REPORTING BROCHURE >

Looking for Architects & Engineers Specifications?
Request A&E Specs