During peak hour at Brisbane Busways busiest interchange, approximately one bus passes through every 12 seconds, totalling 294 busses every hour. The Brisbane Busway network is a monitored, high capacity, and well-connected system of bus-only corridors – providing a modernised, efficient and cost-effective transport system. This allows residents of inner and outer city suburbs to gain access to public transport and reduce peak hour congestion into and out of the central business district.

Jacques began working with Brisbane Busways (TransLink) in 2006, installing a state-of-the-art Help Point and Public Address (PA) System for the Southeast Busway. As Brisbane city developed, the bus network grew and therefore Jacques IP communication system expanded. Seven years later, Brisbane Busways now encompasses the Southeast, Southern and Northern busway networks all operating the Jacques IP Communication System.

For public safety the busways feature:

• Jacques Help Point Units located on the platforms and in transit car parks. Help points are connected to several operation centres and can be diverted when any of these centres are closed. For peak hour traffic management, more centres are in operation, while in quieter times fewer centres are operational.
• Jacques Public Address System allowing for announcements or emergency messages to be broadcast across the system. Public address messages can be live or pre-recorded and time scheduled with the flexibility to broadcast to one, selected or all public address zones across the network.
• Jacques lift intercom devices within bus station lifts allow for calling to the operation centre in case of an in-lift emergency.
• 24 hour monitored CCTV security cameras located throughout the busway network allow for security personnel at the operations centre to switch to an intercom associated camera ensuring complete audio and video monitoring.

The Northern Busway includes a 15km tunnel that initially presented public address audio clarity concerns. As a result, Jacques specifically designed and developed a public address system that ensures consistently clear audio through the use of advanced DSP echo reduction technology.

The busways intercom, public address and help point unit system is managed at central control by a customised Graphical User Interface (GUI). The GUI features multiple station maps and sub maps, customised branding and pre-recorded message buttons allowing operators to make, answer and terminate intercom and PA calls.

The perfect place to cool off on a hot Ipswich day, Orion Lagoon at Springfield offers a huge water playground, free to the public. The Orion Lagoon encompassing a 3.6km area features a 600mm deep sculpture pool, a 50m lap swimming area and beach entry with toddler play area. Maintaining park-goers safety is a priority for the operators, Ipswich City Council. The water park features Jacques IP help point units offering assistance calling at the press of a button. Calls initiated within the facility are directed to the lifeguard hut onsite for answering, if the lifeguards are onsite and unavailable to answer, the call is automatically forwarded to the Ipswich City Council Safe City Monitoring Facility for answering. As with all other areas across the Safe City, CCTV monitoring associated with help point unit calls are made available to security officers. The park features a Jacques IP public address system to broadcast background music and public safety and warning announcements to park-goers. Additionally, lifeguard towers are fitted with Jacques intercom terminals featuring a detachable microphone allowing for public address calls to be made at the lifeguard on-duty station.