During peak hour at Brisbane Busways busiest interchange, approximately one bus passes through every 12 seconds, totalling 294 busses every hour. The Brisbane Busway network is a monitored, high capacity, and well-connected system of bus-only corridors – providing a modernised, efficient and cost-effective transport system. This allows residents of inner and outer city suburbs to gain access to public transport and reduce peak hour congestion into and out of the central business district.Jacques began working with Brisbane Busways (TransLink) in 2006, installing a state-of-the-art Help Point and Public Address (PA) System for the Southeast Busway. As Brisbane city developed, the bus network grew and therefore Jacques IP communication system expanded. Seven years later, Brisbane Busways now encompasses the Southeast, Southern and Northern busway networks all operating the Jacques IP Communication System.For public safety the busways feature:
- Jacques Help Point Units located on the platforms and in transit car parks. Help points are connected to several operation centres and can be diverted when any of these centres are closed. For peak hour traffic management, more centres are in operation, while in quieter times fewer centres are operational.
- Jacques Public Address System allowing for announcements or emergency messages to be broadcast across the system. Public address messages can be live or pre-recorded and time scheduled with the flexibility to broadcast to one, selected or all public address zones across the network.
- Jacques lift intercom devices within bus station lifts allow for calling to the operation centre in case of an in-lift emergency.
- 24 hour monitored CCTV security cameras located throughout the busway network allow for security personnel at the operations centre to switch to an intercom associated camera ensuring complete audio and video monitoring.