Jacques call topology is a software‑defined framework for how intercom, help‑point and PA calls are handled, routed and escalated across your site—whether you operate a single control room or multiple control rooms across a campus or city. It lets you design hierarchical and/or peer‑to‑peer paths so calls reach the right operators first, then overflow to alternates, and finally divert after hours to central control—without adding hardware. All rules are configured through a user‑friendly web interface, making it quick to adapt as teams, zones or operating hours change.
In practice, calls enter prioritized queues (e.g., duress above information), follow your defined escalation paths, and fail over automatically if a node or workstation becomes unavailable. Multi‑site environments can keep local call handling during peak times and switch to centralized monitoring when unattended, ensuring continuity around the clock. Every interaction is logged for incident review, with optional recording and event‑triggered integrations (such as CCTV association) to give responders context.
What this means for you: no call is ever lost or left unanswered; overflow, after‑hours diversion and failover are built in; and any related events are captured for a complete audit trail. It’s flexible, resilient call handling—configured in software, scaled to your operations, and ready for change.