Large Prison, Malaysia

Large Prison, Malaysia

A large prison in Malaysia required a Jacques secure facilities solution to facilitate cell communication, non-contact visits, and public address across the site. The solution required a high-level interface (HLI) integration to CCTV across the site, a visitor...

Clarence Correctional Centre

Clarence Correctional Centre

Clarence Correctional Centre is our largest Secure Facilities project yet. Jacques worked with Saab Australia on this project integrating via High Level Interface (HLI) to provide a complete security solution. An innovative facility with state-of-the-art design...

Correctional Facility, South Africa

Correctional Facility, South Africa

One of the key benefits of selecting a Jacques system is flexibility – in design and architecture. Jacques first project in South Africa was a correctional facility upgrade where each cell required an intercom replacement. The intercom design requirements were...

Prison, Afghanistan

Prison, Afghanistan

A prison in Afghanistan approached Jacques with the requirement of a robust and secure visitor management system. As part of the security requirements, the prison needed a system with the ability to record calls covertly when required, without alerting visitors or...

Prison, Brunei

Prison, Brunei

Jacques have an established reputation of advanced monitoring systems – well suited for environments with contact and non-contact visitor areas. The ability to covertly listen-in on conversations via a designated PC master station, provides security personnel with...

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Discontinuation notice for JEM-3 Video Monitor Station

Dear valued Jacques customer, this notice is to advise that the following products have been discontinued. As we invest in R&D and continue to innovate, we...

To a happy retirement Wlodek

There are people who simply do a job, and then there are people who become part of the very fabric of a company. Wlodek Maciejewski is, without question, the latter....

RELEASE NOTES C17

The Jacques 650 series IP Communication System software suite JULY 2026 release affects the following software modules: JELinux JEM-4 Audio Intercom Devices JEM-4 Video...

Price Increase Notification 2026

Dear valued Jacques customers, we are writing to inform you that as of Monday the 15th of June 2026, our company will be implementing a price increase on certain...

End of Life notice for V7 Software

Dear valued Jacques customers, this notice is to advise that the following product(s) have entered the End-of-Life (EOL) phase under the “Service” status. For more...

Upgrade your way

A software‑driven path to modern communications without shutting down Ripping and replacing an intercom or public address system in a live facility is rarely practical....

What is Jacques’ communication system “call load” capacity?

In simple terms, call load capacity is how many live calls and queued requests your communications platform can handle at once—without dropping, delaying, or missing...

What is Jacques “call topology”?

Jacques call topology is a software‑defined framework for how intercom, help‑point and PA calls are handled, routed and escalated across your site—whether you operate a...

What is meant by the term “Dynamic zoning” with regards to the IP public address system?

Dynamic zoning is the ability to create, change, and target PA zones entirely in software—on the fly—without rewiring or adding hardware. In the Jacques IP...
Intercom system redundancy

Can Jacques provide a system that “doesn’t fail”?

In critical environments, “doesn’t fail” isn’t a slogan—it’s a design principle. How we build a communications system that doesn’t fail For intercoms, help points, and...