A software‑driven path to modern communications without shutting down Ripping and replacing an intercom or public address system in a live facility is rarely practical. That’s why our upgrade approach is software‑driven and flexible—built to keep you operational while...
What is Jacques’ communication system “call load” capacity?
In simple terms, call load capacity is how many live calls and queued requests your communications platform can handle at once—without dropping, delaying, or missing any. Jacques is engineered so capacity isn’t governed by card slots or chassis limits. The result:...
What is Jacques “call topology”?
Jacques call topology is a software‑defined framework for how intercom, help‑point and PA calls are handled, routed and escalated across your site—whether you operate a single control room or multiple control rooms across a campus or city. It lets you design...
Can Jacques provide a system that “doesn’t fail”?
In critical environments, “doesn’t fail” isn’t a slogan—it’s a design principle. How we build a communications system that doesn’t fail For intercoms, help points, and public address to be trusted in hospitals, transport hubs, campuses, and city precincts, the...
What is Jacques Priority Calling feature?
Priority Calling is one of a the CORE features of Jacques IP Communication System. Priority calling is the identification and priortisation of calls (to master stations) from a predetermined, important, high risk or danger areas. Priority calls automatically jump any…
When to use an emergency Help Point Unit
Parklands and public spaces offer a recreational space for the public. In Australia, City Councils have incorporated the installation of Emergency Help Point Units while designing these large open spaces. This is to ensure the visitors have access to these devices in...
What does ‘True IP’ really mean?
Jacques talks about True IP, but what does it really mean? What sets our system apart in the market? Why is IP more popular? True IP means Full IP communication from server to endpoint devices – not additional hardware and no server cards (unlike some of our...
Full Duplex vs Half Duplex
Full duplex audio (otherwise known as hands-free audio), is two-way transmission of audio when talking between intercom endpoints. Half duplex audio can be known as push-to-talk (ptt) audio, where the master station user has to push the push-to-talk button when they...
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End of Life notice for V7 Software
Dear valued Jacques customers, this notice is to advise that the following product(s) have entered the End-of-Life (EOL) phase under the “Service” status. For more...
Upgrade your way
A software‑driven path to modern communications without shutting down Ripping and replacing an intercom or public address system in a live facility is rarely practical....
What is Jacques’ communication system “call load” capacity?
In simple terms, call load capacity is how many live calls and queued requests your communications platform can handle at once—without dropping, delaying, or missing...
What is Jacques “call topology”?
Jacques call topology is a software‑defined framework for how intercom, help‑point and PA calls are handled, routed and escalated across your site—whether you operate a...
What is meant by the term “Dynamic zoning” with regards to the IP public address system?
Dynamic zoning is the ability to create, change, and target PA zones entirely in software—on the fly—without rewiring or adding hardware. In the Jacques IP...
Can Jacques provide a system that “doesn’t fail”?
In critical environments, “doesn’t fail” isn’t a slogan—it’s a design principle. How we build a communications system that doesn’t fail For intercoms, help points, and...
Abu Dhabi Midfield Airport Terminal
Building a safer, smarter passenger experience at Abu Dhabi’s Midfield Terminal Abu Dhabi’s Midfield Terminal is a flagship development aligned to the emirate’s 2030...
RELEASE NOTES C16
The Jacques 650 series IP Communication System software suite JANUARY 2026 release affects the following software modules: JELinux JEM-4 Intercom Devices Jacques Call...
Adelaide Street tunnel
A major milestone in Brisbane’s public transport network has just gone live. The Adelaide Street tunnel, part of Brisbane City Council’s Brisbane Metro project,...
Discontinuation Notice for JEM-2+ Ceiling Speakers
Dear valued Jacques customer, this notice is to advise that the following products have been discontinued. This is done in keeping with our practice of replacing older...